Rathwood Santa Train
Terms & Conditions

If you availed of the Cancellation Option when booking your tickets and wish to cancel or transfer them to another date, please send your request via email to cancellations@rathwood.com. This may not always be possible as time slots may be full and peak periods may differ.

Only full ticket cancellations and transfers are permitted; partial refunds or partial transfers are not available.

Submit your cancellation request to cancellations@rathwood.com at least 48 hours before the specified cancellation date and time on your ticket.

• Ticket reference number
• Name under which the tickets were booked
• Reason for canceling or transferring
• Daytime contact number

Once a valid cancellation email is submitted, it cannot be withdrawn.

Cancellations made after the specified date and time will not be entitled to any refund. In the case of illness or bereavement, an e-voucher may be processed, but this is subject to approval.

Upon submitting a cancellation email, you will be contacted once this cancellation has been processed.

An alternative date and time will be offered, if available.
Refund of tickets/e-voucher (less booking fee) if another date and time is not available.

No refunds will be made for:

• Cancellations without the purchased Cancellation Option. In the case of no cancellation options where illness or bereavement has occurred, an e-voucher may be provided but this is subject to approval.
• Cancellations after the specified date and time on the ticket.
• Partial ticket cancellations for a group.

Cancellations must be submitted via email to cancellations@rathwood.com; other methods will be considered invalid.

The booking fee is non-refundable, even if you decide to cancel your booking.

Familiarize yourself with the FAQs at santatrain.ie/faq.

All refunds and e-vouchers are subject to approval before being processed; this is informed to customers when calling for cancellations or changes to their booking.

Refunding onto e-vouchers may be offered at the discretion of the management.

The event will only be canceled if the weather in the location is perceived to be a danger to the public (e.g., extremely high winds), or if there is a major failure in the electricity.

The event will be canceled when:

• The weather at the venue is perceived to be a danger to the public due to very high winds.
• There is a major fault in the electric system.

The event will NOT be canceled when:

• There is heavy rain, snow, or very cold weather at the venue, please wrap up and wear warm, appropriate clothing.
• There is heavy rain or snow in another part of the country – we advise visitors to take note of weather conditions for their journey and allow ample time to get here.

A decision will be made 2 hours before the first train departs, and visitors for the day will be contacted by email or phone, and a message will go out on all our social media platforms advising any cancellations due to weather.

If the event must be canceled, we will offer you a new date to come along where & when possible. In this case, we will contact you directly as soon as possible, but please be patient and understand that many visitors may be affected and we may need some time to do so. If this is not feasible, Rathwood will offer the customer a full refund (including cancellation option and booking fee).

The organizers of the event will do everything in their power to ensure the smooth running of the event. In the unlikely event of something going wrong out of our control, we will facilitate, in the best possible manner, to deliver the event as close as possible to the organized time up to & including rescheduling or canceling visits.

Refundable fees may be offered at the discretion of the management, but no compensation will be available for any mishap, breakdown of service, or cancellation as deemed necessary/unavoidable by the organizers. If some part of the experience is affected, the organizers will accommodate a replacement where possible, but reserve the right to remove promoted elements if & when deemed necessary.

In the unlikely event of a major technical fault, our team will endeavor to contact you as soon as possible to reschedule your visit.

Where the booking is made by an individual on behalf of other participants, such individual confirms: I represent and warrant that I have full legal authority to complete the Booking Form on the Bookings page on behalf of all parties covered by my booking on santatrain.ie/, including full authority to make use of the credit or debit card account to which our booking fees will be charged. In registering third parties, I represent and warrant that I have been duly authorized to act as an agent on behalf of such parties in performing this event registration.

By proceeding with the event booking, I agree that the Terms and Conditions shall apply equally to me and to the third parties for whom I am acting as an agent and shall indemnify the owners, officers, directors, and administrators of santatrain.ie/ against all and any loss, damages, or cause of action, which might arise.

I hereby release, discharge, and hold harmless the owners, officers, directors, and administrators of the santatrain.ie/ website/entity, their respective agents, affiliated legal entities, officers, members, volunteers, and employees, other participants, sponsors, and advertisers from all liability, claims, demands, losses, and/or damages caused, or alleged to be caused, in whole or in part by me or those for whom I act as agent, for any and all damages which may be sustained or suffered by me or those whom I act as an agent with my or their participation in, and/or arising out of my travel to, taking part in, or returning from a santatrain.ie/ activity.

Furthermore, I will indemnify, save, and hold harmless santatrain.ie/ and its owners, officers, directors, administrators from any litigation expenses, legal fees, loss, liability, damage, or costs which may be incurred as the result of such a claim.

We acknowledge that our social media promotions, contests, and giveaways are in no way sponsored, endorsed, administered by, or associated with Facebook or Instagram.

By participating in any competition or giveaway advertised by Rathwood Santa Train on its Facebook page and/or other Social Media channels (the “Competition”), you confirm that you accept and agree to these competition terms.

The Promoter of the Competition is Rathwood Santa Train. The Competition is in no way sponsored, endorsed, or administered by, or associated with Facebook and/or other Social Media channels. You completely release Facebook/Instagram and/or other Social Media channels from any and all liability associated with this Competition.

All Competitions are open to Irish residents only unless specified and are not open to employees of Rathwood Santa Train, its agents, contractors, consultants, or their families (including de facto spouses) or to other persons assisting with the Competition.

Entrants must follow the instructions on the Competition Facebook/Instagram post and/or other Social Media channel to enter this competition.

The Competition entry closing and opening dates will be specified on the Competition Facebook/Instagram post and/or other Social Media channel.

Rathwood Santa Train is not responsible or liable for any late, lost, or misdirected entries or for any problems or technical malfunction which may result in delay or failure to enter you into the draw.

The winner(s) will be drawn as specified by the Facebook/Instagram Competition post and/or other Social Media channel. The prize winner(s) will receive the prize that is advertised on either the Facebook/Instagram Competition post, the Facebook/Instagram Competition photo, and/or other Social Media channel. Rathwood Santa Train accepts no responsibility or liability for any prize winner’s enjoyment of any prize or any other costs and expenses that may be incurred by the prize winner relating to the prize or the winner’s enjoyment of that prize (including any travel-related costs where relevant and unless otherwise specified in the Facebook Competition post and/or other Social Media channel).

Rathwood Santa Train will endeavor to notify each of the prize winners through their social media account, by email, text, or phone. However, if the winner cannot be reached within three working days, we may redraw a new prize winner without liability to any person. Rathwood Santa Train reserves the right to contact the selected winners by other means.

Prizes cannot be transferred, exchanged, or redeemed for cash. Rathwood Santa Train takes no responsibility for entries or prizes that are lost or destroyed.

Accepting the prize constitutes a winner’s consent for Rathwood Santa Train to use his or her name on Facebook/Instagram for Competition transparency without compensation. This includes on the Rathwood Santa Train website, direct and social media channels.

The winner acknowledges that redemption of some prizes may require the winner to be at least 18 years of age or have parental/guardian consent. We will let you know on our Facebook/Instagram Competition post and/or other Social Media channel.

The decisions of Rathwood Santa Train on all matters relating to this Competition are final and no correspondence will be entered into.

Rathwood Santa Train reserves the right to verify the validity of an entry or a winner’s right to redeem the prize in accordance with these terms and conditions.

Rathwood Santa Train reserves the right to amend the prizes offered and these terms and conditions and in its absolute discretion cancel the competition at any time and without prior notice.

To the extent permitted by law, Rathwood Santa Train excludes any liability it may have to you arising directly or indirectly out of or in connection with this Competition.

Any personal information collected as part of this Competition will be held by Rathwood Santa Train in accordance with its privacy policy. You have the right to access, update, and correct such information.

By attending this event, you acknowledge and agree that photography, video recordings, and other media will be taken. These images and recordings may be used by Rathwood Santa Train for promotional purposes, including but not limited to online marketing, social media, and print materials. By entering the event premises, you consent to being photographed, filmed, and otherwise recorded, and you waive any claims to compensation or rights related to the use of your likeness in such media. If you do not wish to be photographed or recorded, please inform the event staff upon arrival.