Santa Trip Questions


Yes, tickets must be purchased in advance and are available through our website from the 1st of September. Please note, due to the number of bookings taken daily we are unable to take bookings over the phone.

The minimum requirement is 3 people per booking and maximum is 6. This is to ensure a safe capacity in each pod.

No due to the new normal, you & your family will see Santa from a safe distance in the comfort of your family pod on the train.

Yes, all children and babies regardless of age must have a ticket. Your baby will receive a present from Santa and can take part in the full Santa experience.

This complies with health and safety practices and is a requirement of our insurance company.

Our event is 1 hour from start to finish, please be advised that once you board the train you will be on the train for the entire event.

We ask that you bring your ticket or have it saved to your phone to allow us to check you inefficiently. Please dress accordingly. We also advise that buggies are not allowed on our Santa Train but we will have a special area to store while you are at the event.

Video recording is prohibited on the Santa visit as there will be other children present.

You will be on Rathwood Express Train for the entire event, our train is covered apart from at the front of the carriage.

No, sorry you cannot receive a refund due to adverse weather conditions unless you purchased the ‘Cancellation Option' when originally booking your tickets. Rathwood will endeavor to ensure that all events will go ahead no matter what the weather. In the unlikely event that Rathwood has to cancel any event, we will post notices on this website, the Rathwood website www.rathwood.com and Facebook, and try to contact the ticket holders affected.

We ask that you arrive at least 15 minutes before your ticket time, trains will run on time & capacity is limited due to COVID 19 & we can’t guarantee that we would be able to accommodate on the next time slot.

Yes, you can reschedule your booking but only to a timeslot that is available, you can reschedule by contacting us on events@rathwood.com

As our Restaurant has 300 seats, there is no need to book your table in advance. You are welcome to speak to one of our Restaurant Chefs or Supervisors on your arrival if you have special dietary needs or requirements.

Yes, you can book in a group of people on the train. Simply follow the normal booking steps on the booking page. Schools, crèches and all groups have to book and pay online this way. Please note that you need at least one adult and one child on each booking. Please make sure that all of your group are able to attend on your chosen date as tickets cannot be moved or split.


Covid-19 Questions


No, we have reduced our train capacity eliminating any large gatherings that may cause concern. Families will enter their pod and remain secure in this pod for the ENTIRE Event, sheltered from other families.

Once you have made your booking with us, each family on the day will be designated their own secure family pod, this will reduce contact with others making it a controlled environment. You will be in your family pod for the entire event.

Yes, we will have a list of all customers who have booked in for each time slot & will have all the information required to allow for contact tracing.

Yes, following the guidelines as per the 10th of August 2020 we ask that anyone over the age of 13 wear a mask to our event.

Yes, we have a no-quibble money-back guarantee up to 48 hours before the event. Due to the ever-changing nature of public health advice, there may be a chance that our event may not go ahead in November - December all tickets purchased will be fully refunded.

General Questions


There is so much to do at Rathwood, we have something for everyone! Our shop is filled with fashion, accessories and much more... Enjoy wholesome food in our Restaurants, explore our garden centre and interior and exterior furniture showrooms.

No, we're very sorry but the extra space on the train will be reserved for wheelchair users only. You will be able to use your child's buggy within the shops, up until your Rathwood train experience starts. Rathwood cannot accept responsibility for any personal property left on our premises so we advise you leave your buggy in your car.

Yes, we have space on the train for 1 wheelchair. When you make your booking you will be given the option to tick if you have a wheelchair.

Your start time will be stated on your ticket. Please arrive 30 minutes beforehand as each event starts on time.

Please have your ticket number ready and call our help desk on 0599156285 to amend any details.

Please phone Rathwood on 059 9156285 if you are delayed. We cannot guarantee you a place on the train if you miss your train event. Every Rathwood event starts on time. We ask all visitors to check in 30 minutes before your designated start time. Please allow sufficient time for any unforeseen traffic problems, weather, car sickness etc.

Yes, tickets must be booked in advance and are available to purchase on our website. Please note, due to the amount of bookings taken daily, we are unable to take bookings over the phone.

Yes, our system is mobile friendly.

You can find your ticket by logging into your Rathwood account.

You can login to your account and in 'My account'

. This option will be available in late September you can add a person to your ticket.

As our restaurant has 300 seats, there is no need to book your table in advance.

You are welcome to speak to one of our Restaurant Chefs or Supervisors on your arrival, if you have special dietary needs or requirements.

No, sorry you cannot receive a refund due to adverse weather conditions, unless you purchased the ‘Cancellation Option' when originally booking your tickets. Rathwood will endeavour to ensure that all events will go ahead no matter what the weather. In the unlikely event that Rathwood has to cancel any event, we will post notices on this website, the Rathwood website www.rathwood.com and Facebook and try to contact the ticket holders affected.

If you availed of the Cancellation Option when booking your tickets and you now wish to cancel or transfer your tickets to another date, please email your request to cancellations@rathwood.com . Please note that you cannot claim a refund or transfer of part of your ticket i.e. only full ticket cancellations and transfers can be made for your full ticket.

You must email your request to cancellations@rathwood.com before the cancellation date and time stated on your Ticket. Please note once you have submitted a valid cancellation email it cannot be withdrawn.

When sending an email state your Ticket reference number, name your tickets were booked under, reason for cancelling or transferring and daytime contact number

If you submit a cancellation AFTER this date and time, you will NOT be entitled to any refund. Please note that the Cancellation date and time is printed separately on your Ticket, but only if you paid for the Cancellation Option at the time of booking. If you submit a cancellation email you will receive a receipt of your email from cancellations@rathwood.com and you will be contacted within 10 working days of this receipt.

You will be offered an alternative date and time, if one is available and a refund of your tickets less charges if another date and time is not available.

Note: No refunds will be made for: Cancellations where the Cancellation Option has not been purchased, Cancellations after the Cancellation Date and Time printed on your ticket. Where you have paid for the cancellation option Cancellations must only be submitted to the email address (cancellations@rathwood.com) or they will be considered invalid and no refund will be made. Part of a ticket where only some of your group cannot attend, the Cancellation Option applies to the full ticket only. We will NOT accept telephone or personal cancellations only cancellations by email on or before the date and time for cancellation on your ticket

You can only take the Cancellation Option when making your initial booking. We cannot add it to your ticket once your booking is complete.

The charges are levied on us and pay for credit/debit card processing services, the installation and maintenance of computer hardware and software and all other costs associated with the ticket transaction.

Rathwood is located on the R725  Tullow - Shillelagh Road. Our Eircode is R93 X3F9.

Yes, there are 300 free car spaces, 6 disabled spaces and ample parking for coaches.