Santa Trip Questions


Santa, Mrs Claus, their Elves and Reindeer are back in their Woodland home. Don't miss this magical experience to meet Santa and Mrs Claus in their Woodland home in Rathwood's enchanted forest. Before you hop on board the Rathwood Express to see Santa,  Mrs Claus and her elves will share a wonderful Christmas story with you and your family.

The Rathwood Santa Train will take all the family on a magical journey through the Elf Village. Along the way you will meet one of Santa's special elves who will lead you through the enchanted forest to Santa's Woodland home. Meet the elves in their School classroom. Santa will spend time with each family and have a special present for the children who have been good all year round! Sit back and soak up the Christmas atmosphere while the children enjoy a cup of hot chocolate in our restaurant after their Christmas adventure.

Get a family photograph taken on Santa’s sleigh to remember your magical visit to Rathwood.

Peak Price: €20 per  Child  €14 per Adult   €14 per Baby Pricing applies for mid/late December & the 3 weekends prior to Christmas (T&C apply) 

Off-Peak: €17 per Child  €12 per Adult  €12 per Baby  Pricing applies for late November/early December (T&C apply)

Yes, all children and babies regardless of age must have a ticket. Your baby will receive a present from Santa and can take part in the full Santa experience.

This complies with health and safety practices and is a requirement of our insurance company.

The Santa experience will take 1 hour. Your start time will be stated on your ticket. Please arrive at least 30mins before your visit to receive your passes and gain free entry into the Elf workshop.

Please allow sufficient time for unforeseen delays (e.g. weather, traffic delays etc.)

You will need: your printed ticket (or e-ticket), to dress appropriately (this is both an indoor and outdoor event).

Please note no buggies are allowed throughout the event.

Video recording is prohibited on the Santa visit as there will be other children present.

The event is both an indoor and outdoor event, so please dress appropriately for our unpredictable Irish weather!

Please email us in events@rathwood.com and we should be back to you as soon as possible. 

A professional photo won’t be taken with Santa; however you can get a professional photo taken on Santa’s Sleigh before or after your visit. Video cameras in any shape or form are not allowed. Click here

Rathwood is open 7 days a week. Click here for our Christmas opening hours. 

No, tickets must be purchased in advance and are available through our website from September 1st. Please note, due to the amount of bookings taken daily we are unable to take bookings over the phone.

If you do not have a computer to make a booking, you can come to Rathwood's reception in person to book your event any day after September 1st. You will need a laser, debit or credit card to pay for your ticket. Please note, due to the volume of bookings made daily, we are unable to take bookings over the phone.

Yes, you can change your date by logging into your account on the top right hand corner of the santatrain.ie homepage.

Once logged into your account you can then print your ticket (not essential), update your details & change your ticket time.

Tickets can only be moved to times that are available on the site.

Yes, you can book in a group of people on the train. Simply follow the normal booking steps on the booking page. Schools, crèches and all groups have to book and pay online this way. Please note that you need at least one adult and one child on each booking. Please make sure that all of your group are able to attend on your chosen date as tickets cannot be moved or split. Each family will see Santa separately down in the Forest.


General Questions


There is so much to do at Rathwood, we have something for everyone! Our shop is filled with fashion, accessories and much more... Enjoy wholesome food in our Restaurants, explore our garden centre and interior and exterior furniture showrooms. 

No, we're very sorry but the extra space on the train will be reserved for wheelchair users only. You will be able to use your child's buggy within the shops, up until your Rathwood train experience starts. Rathwood cannot accept responsibility for any personal property left on our premises so we advise you leave your buggy in your car.

Yes, we have space on the train for 1 wheelchair. When you make your booking you will be given the option to tick if you have a wheelchair.

Your start time will be stated on your ticket. Please arrive 30 minutes beforehand as each event starts on time. 

Please have your ticket number ready and call our help desk on 0599156285 to amend any details.

Please phone Rathwood on 059 9156285 if you are delayed. We cannot guarantee you a place on the train if you miss your train event. Every Rathwood event starts on time. We ask all visitors to check in 30 minutes before your designated start time. Please allow sufficient time for any unforeseen traffic problems, weather, car sickness etc.

Yes, tickets must be booked in advance and are available to purchase on our website. Please note, due to the amount of bookings taken daily, we are unable to take bookings over the phone. 

Yes, our system is mobile friendly. 

You can find your ticket by logging into your Rathwood account.

You can login to your account and in 'My account'

. This option will be available in late September you can add a person to your ticket.

As our restaurant has 300 seats, there is no need to book your table in advance.

You are welcome to speak to one of our Restaurant Chefs or Supervisors on your arrival, if you have special dietary needs or requirements.

No, sorry you cannot receive a refund due to adverse weather conditions, unless you purchased the ‘Cancellation Option' when originally booking your tickets. Rathwood will endeavour to ensure that all events will go ahead no matter what the weather. In the unlikely event that Rathwood has to cancel any event, we will post notices on this website, the Rathwood website www.rathwood.com and Facebook and try to contact the ticket holders affected.

If you availed of the Cancellation Option when booking your tickets and you now wish to cancel or transfer your tickets to another date, please email your request to cancellations@rathwood.com. Please note that you cannot claim a refund or transfer of part of your ticket i.e. only full ticket cancellations and transfers can be made for your full ticket.

You must email your request to cancellations@rathwood.com before the cancellation date and time stated on your Ticket. Please note once you have submitted a valid cancellation email it cannot be withdrawn.

When sending an email state your Ticket reference number, name your tickets were booked under, reason for cancelling or transferring and daytime contact number

If you submit a cancellation AFTER this date and time, you will NOT be entitled to any refund. Please note that the Cancellation date and time is printed separately on your Ticket, but only if you paid for the Cancellation Option at the time of booking. If you submit a cancellation email you will receive a receipt of your email from cancellations@rathwood.com and you will be contacted within 10 working days of this receipt.

You will be offered an alternative date and time, if one is available and a refund of your tickets less charges if another date and time is not available.

Note: No refunds will be made for: Cancellations where the Cancellation Option has not been purchased, Cancellations after the Cancellation Date and Time printed on your ticket. Where you have paid for the cancellation option Cancellations must only be submitted to the email address (cancellations@rathwood.com) or they will be considered invalid and no refund will be made. Part of a ticket where only some of your group cannot attend, the Cancellation Option applies to the full ticket only. We will NOT accept telephone or personal cancellations only cancellations by email on or before the date and time for cancellation on your ticket

You can only take the Cancellation Option when making your initial booking. We cannot add it to your ticket once your booking is complete.

The charges are levied on us and pay for credit/debit card processing services, the installation and maintenance of computer hardware and software and all other costs associated with the ticket transaction.

Rathwood is located on the R725  Tullow - Shillelagh Road. Our Eircode is R93 X3F9.

Yes, there are 300 free car spaces, 6 disabled spaces and ample parking for coaches.