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Covid-19 Guidlines:
- As we know, spending time outside significantly reduces risk, so the majority of our event will take place outdoors on our Rathwood Express Train, where Perspex will separate each family within the carriage.
- Family Pods - Each family will enter their secure Family Pod on our train at the start of the event and they will remain secure in this Pod throughout the duration of the event. This Controlled environment minimises any contact with others or unsanitised surfaces. Families will stay seated in this family pod throughout the event. The Train will drive into the Big top and your family can watch the show from the comfort of the Train inside your family Pod. Each booking must have a minimum of 3 people, and maximum 6 people to ensure safe capacity in each pod.
- Reduced Capacity - We have majorly reduced our capacity to facilitate appropriate social distancing, ensuring the experience is comfortable & safe for all involved.
- Contact Tracing - We keep a record of everyone that is booked in for each time slot allowing for appropriate.
- Money-back guarantee - No-quibble money-back guarantees up to 48 hours before the event.
- PRE BOOKING FOR ALL RATHWOOD EVENTS IS ESSENTIAL
Covid-19 FAQ
No, we have reduced our train capacity eliminating any large gatherings that may cause concern. Families will enter their pod and remain secure in this pod for the ENTIRE Event, sheltered from other families.
Once you have made your booking with us, each family on the day will be designated their own secure family pod, this will reduce contact with others making it a controlled environment. You will be in your family pod for the entire event.
Yes, we will have a list of all customers who have booked in for each time slot & will have all the information required to allow for contact tracing.
Yes, following the guidelines as per the 10th of August 2020 we ask that anyone over the age of 13 wear a mask to our event.
Yes, we have a no-quibble money-back guarantee up to 48 hours before the event. Due to the ever-changing nature of public health advice, there may be a chance that our event may not go ahead in November - December all tickets purchased will be fully refunded.