FAQs


General FAQ

  • What else can you do at Rathwood?

  • How do I get to Rathwood?

  • Is there parking at Rathwood?

  • Can I bring a buggy for my child on the train?

  • Can you have a wheelchair on the train?

    Yes, we have space on the train for 1 wheelchair. When you make your booking you will be given the option to tick if you have a wheelchair.

  • What time does my event start?

    Your time will be stated on your ticket. You must bring your printed ticket with you. It is advisable to arrive 30 minutes in advance of your event start time. Each event must start on time as the train must leave on time.

  • I entered details incorrectly when I made a booking, how do I change them?

    Please have your ticket number ready and call our Help Desk on 059 9156285 to amend any details.

  • What happens if I get delayed on the way to Rathwood?

    Please phone Rathwood 059 9156285 if you are delayed. We cannot guarantee you a place on the train if you miss your train event. Every Rathwood event must start on time. We ask all visitors to check in 30 minutes before your booked event. Please allow sufficient time for any unforeseen traffic problems, weather, car sickness etc.

  • Do I need to pre-book or can I just buy tickets when I arrive at Rathwood?

    Yes, tickets must be purchased in advance and are available through our website. Please note, due to the amount of bookings taken daily we are unable to take bookings over the phone.

  • Can I book my event by mobile phone?

    Yes our system is mobile friendly.

  • What do I do if my ticket receipt has not been emailed to me?

    You can locate your ticket by logging into your Rathwood account by logging into your account

  • My printer is not working, how do I print off my ticket?

    Take note of your Ticket Number and the email address you used. You can log back in and print off your ticket when you have your printer working or at another printer. It is important that you print off your ticket and bring it with you to your Rathwood Event.

  • I need to add an extra child/adult in with our family. How can I do this?

    You can login to your account and in my account you can add a person to your ticket. This Facility will be available in late September

  • Are there restaurant facilities?

    Yes, Rathwood has a 300 seater Restaurant with food served up until 5.30pm

  • Can I reserve a table in the Restaurant?

    As our Restaurant has 300 seats, there is no need to book your table in advance. You are welcome to speak to one of our Restaurant Chefs or Supervisors on your arrival, if you have special dietary needs or requirements.

  • Can I get a refund if I find out, after I book, that we cannot come on that day because someone is sick/working?

    Tickets cannot be refunded unless your Rathwood event is cancelled by Rathwood or you have purchased the Cancellation Option when originally booking your tickets. See Terms and Conditions for further details on the Cancellation Option.

  • Can I receive a refund due to adverse weather conditions?

    No, sorry you cannot receive a refund due to adverse weather conditions, unless you purchased the ‘Cancellation Option' when originally booking your tickets. Rathwood will endeavour to ensure that all events will go ahead no matter what the weather. In the unlikely event that Rathwood has to cancel any event, we will post notices on this website, the Rathwood website www.rathwood.com and Facebook and try to contact the ticket holders affected.

  • What is the Cancellation Option?

    If you availed of the Cancellation Option when booking your tickets and you now wish to cancel or transfer your tickets to another date, please email your request to cancellations@rathwood.com. Please note that you cannot claim a refund or transfer of part of your ticket i.e. only full ticket cancellations and transfers can be made for your full ticket.

    You must email your request to cancellations@rathwood.com before the cancellation date and time stated on your Ticket. Please note once you have submitted a valid cancellation email it cannot be withdrawn.

    When sending an email state your Ticket reference number, name your tickets were booked under, reason for cancelling or transferring and daytime contact number

    If you submit a cancellation AFTER this date and time, you will NOT be entitled to any refund. Please note that the Cancellation date and time is printed separately on your Ticket, but only if you paid for the Cancellation Option at the time of booking. If you submit a cancellation email you will receive a receipt of your email from cancellations@rathwood.com and you will be contacted within 10 working days of this receipt.

    You will be offered an alternative date and time, if one is available and a refund of your tickets less charges if another date and time is not available.

    Note: No refunds will be made for: Cancellations where the Cancellation Option has not been purchased, Cancellations after the Cancellation Date and Time printed on your ticket. Where you have paid for the cancellation option Cancellations must only be submitted to the email address (cancellations@rathwood.com) or they will be considered invalid and no refund will be made. Part of a ticket where only some of your group cannot attend, the Cancellation Option applies to the full ticket only. We will NOT accept telephone or personal cancellations only cancellations by email on or before the date and time for cancellation on your ticket

  • I already have a booking made and I want to add the Cancellation option?

    You can only take the Cancellation Option when making your initial booking. We cannot add it to your ticket once your booking is complete

  • Why is there a charge levied?

    The charges are levied on us and pay for credit/debit card processing services, the installation and maintenance of computer hardware and software and all other costs associated with the ticket transaction.

  • Are pets allowed?

    No, only guide dogs


Easter FAQ

  • What happens on the Rathwood Easter Train and how much does it cost?

    The Easter Train takes children on a trip from the Rathwood Courtyard, through the animal farm and all the way to the Rathwood Forest lead by the Easter Bunny. The children must help the Easter Bunny on his secret mission this Easter, as some unexpected trouble might be coming his way. Other famous characters will join the Easter Bunny on his journey. The Rathwood Easter Train includes storytelling, drama, a ride on the Rathwood Express and a small walk in the forest, which involves the whole family.

    Tickets can only be booked online on www.rathwood.com

  • Do I need a ticket for a baby?

    All children must be registered and have a valid ticket to go on the Rathwood Easter Train, but there is no charge for children under 12 months. Tickets for children over 1 year cost €10 and only children over 1 year will receive an Easter Egg. Tickets are booked online.

  • How long is the Easter Experience Event?

    Each experience will take 50 mins. Your time will be stated on your ticket. Please arrive at least 30mins before your trip. Please allow sufficient time for unforeseen delays (e.g. weather, traffic delays etc.)

  • What do I need to bring with me for the Easter Event?

    You will need: your printed ticket, camera, dress appropriately (this is both an indoor and outdoor event), please note no buggies are allowed during the event

  • Is the Rathwood Easter event indoor or outdoor event?

    The event is both an indoor and outdoor event, so please dress appropriately for our unpredictable Irish weather!

  • Can I bring my camera?

    Yes, you can bring your camera but make sure you take photos of your own children only. Video cameras in any shape or form are not allowed.

  • What are Rathwood's opening times during the Easter Season?

    Rathwood is open 7 days a week.

    Shop: 9am to 6pm Monday to Saturday
    11am to 6pm Sunday

    Restaurant: 9.30am - 6pm Monday to Saturday
    11am - 6pm Sunday

  • Do I need to pre-book or can I just buy tickets when I arrive at Rathwood?

    Yes, tickets must be purchased in advance and are available through our website from 17th of February. Please note, due to the amount of bookings taken daily we are unable to take bookings over the phone.

  • I don't have a computer, how do I make a booking?

    If you do not have a computer to make a booking, you can come to Rathwood's Reception in person to book your event any day after 17th of Febraury. You will need a laser, debit or credit card to pay for your ticket over the internet. Please note, due to the volume of bookings made daily we cannot take bookings over the phone.

  • Can I book a group of people on the Easter train?

    Yes, you can book in a group of people on the train, up to a maximum of 20 people per booking. If you have more than 20 people in your group, you will have to make more than 1 booking. Simply follow the normal booking steps on the booking page. Schools, Crèches and all Groups have to book and paid online this way. Please note that you need at least one adult and one child on each booking so if you have to make a second booking, keep at least one adult's name and one child's name for it. If you think there is a chance that part of your group cannot come on that date or time, you should consider booking the families etc in separately on separate tickets.


Little Bo Peep FAQ

  • What happens on the Rathwood Little Bo Peep train and how much does it cost?

    Tickets for the Rathwood Little Bo Peep Train cost €4 for adults and €7 for children

    The Rathwood Express takes the children on a trip down to the woodlands with Little Bo Peep. Little Bo Peep has lost her sheep and she needs the children’s help to find them. They must keep an eye out on their journey for Little Bo Peep’s sheep that could be hiding in the woodlands. Everyone on board will get to feed the geese & also get to visit little Bo Peeps Spring lambs. For helping to find little Bo Peeps Sheep each child will get their very own lamb soft toy to bring home & a Yummy Cupcake in our Restaurant afterwards.

    Tickets can only be booked online on www.rathwood.com

  • Do I need a ticket for a baby?

    All children must be registered and have a valid ticket to go on the Rathwood Little Bo Peep Train, but there is no charge for children under 12 months. Tickets for children over 1 year cost €7 and only children over 1 year will receive a soft toy and cupcake. Tickets are booked online.

  • How long is the Little Bo Peep Experience?

    Each experience will take 1 hour. Your time will be stated on your ticket. Please arrive at least 30mins before your trip. Please allow sufficient time for unforeseen delays (e.g. weather, traffic delays etc.

  • What do I need to bring with me for the Little Bo Peep Event?

    You will need: your printed ticket, camera, dress appropriately (this is both an indoor and outdoor event), please note no buggies are allowed during the event.

  • Is the Rathwood Little Bo Peep event indoor or outdoor event?

    The event is both an indoor and outdoor event, so please dress appropriately for our unpredictable Irish weather!

  • Can I bring my camera?

    Yes, you can bring your camera but make sure you take photos of your own children only. Video cameras in any shape or form are not allowed.

  • What are Rathwood's opening times during the February mid-term?

    Rathwood is open 7 days a week.

    Shop: 9am to 6pm Monday to Saturday
    11am to 6pm Sunday

    Restaurant: 9.30am - 6pm Monday to Saturday
    11am - 6pm Sunday

  • Do I need to pre-book or can I just buy tickets when I arrive at Rathwood?

    Yes, tickets must be purchased in advance and are available through our website. Please note, due to the amount of bookings taken daily we are unable to take bookings over the phone.

  • I don't have a computer, how do I make a booking?

    If you do not have a computer to make a booking, you can come to Rathwood's Reception in person to book your event. You will need a laser, debit or credit card to pay for your ticket over the internet. Please note, due to the volume of bookings made daily we cannot take bookings over the phone.


Teddy Bear Picnic FAQ

  • What happens on the Rathwood Teddy Bear Picnic Event and how much does it cost?

    Tickets for the Teddy Bear Picnic event cost €10 for Adults and €16 for Children.

    The children will meet Goldilocks and the 3 bears and visit our teddy bear factory. There they will create their very own bear with some help from goldilocks and her friends. Then the Rathwood Express takes the children on a trip down to the woodlands to feed the geese. After the Train journey the children will enjoy a picnic with their new friends. Everyone will be entertained by Goldilocks & the 3 Bears throughout the event.

    Tickets can only be booked online on www.rathwood.com

  • Do I need a ticket for a baby?

    All children must be registered and have a valid ticket to go on the Teddy Bear’s Picnic train, but there is no charge for children under 12 months. Tickets for children over 1 year cost €10 and only children over 1 year will receive a picnic and make their own bear. Tickets are booked online.

  • How long is the Teddy Bear Picnic Event?

    Each experience will take 50 mins. Your time will be stated on your ticket. Please arrive at least 30mins before your trip. Please allow sufficient time for unforeseen delays (e.g. weather, traffic delays etc.)

  • What do I need to bring with me for the Teddy Bear Picnic Event?

    You will need: your printed ticket, camera, dress appropriately (this is both an indoor and outdoor event), please note no buggies are allowed during the event

  • Is Rathwood’s Teddy bear Picnic an indoor or outdoor event?

    The event is both an indoor and outdoor event, so please dress appropriately for our unpredictable Irish weather! In the event of bad weather, the picnic will take place inside the Teddy Bears Castle.

  • Can I bring my camera?

    Yes, you can bring your camera but make sure you take photos of your own children only. Video cameras in any shape or form are not allowed.

  • What are Rathwood's opening times?

    Rathwood is open 7 days a week.

    Shop: 9am to 6pm Monday to Saturday
    11am to 6pm Sunday

    Restaurant: 9.30am - 6pm Monday to Saturday
    11am - 6pm Sunday

  • Do I need to pre-book or can I just buy tickets when I arrive at Rathwood?

    Yes, tickets must be purchased in advance and are available through our website. Please note, due to the amount of bookings taken daily we are unable to take bookings over the phone.

  • I don't have a computer, how do I make a booking?

    If you do not have a computer to make a booking, you can come to Rathwood's Reception in person to book your event any day after 17th of Febraury. You will need a laser, debit or credit card to pay for your ticket over the internet. Please note, due to the volume of bookings made daily we cannot take bookings over the phone.

  • Can I book a group of people on the Rathwood train?

    Yes, you can book in a group of people on the train, up to a maximum of 20 people per booking. If you have more than 20 people in your group, you will have to make more than 1 booking. Simply follow the normal booking steps on the booking page. Schools, Crèches and all Groups have to book and paid online this way. Please note that you need at least one adult and one child on each booking so if you have to make a second booking, keep at least one adult's name and one child's name for it. If you think there is a chance that part of your group cannot come on that date or time, you should consider booking the families etc in separately on separate tickets.


Santa Train FAQ

  • What happens on the Rathwood Santa Train and how much does it cost?

    Adults are €10 and Children €16 Santa

    Mrs Claus their Elves and Reindeer are back to their Woodland Home. Don't miss this Wonderful Magical Experience to meet Santa and Mrs Claus in their Woodland Home in Rathwoods enchanted forest. Before you go on board the Train to see Santa, Mrs Claus and her elves will share a wonderful Christmas story with your family

    The Rathwood Santa Train will take all the family on a magical journey through the Elf Village and on the way meet one of Santa's special elves who will lead you through the mystifying forest to Santa's Woodland home Meet the elves in their School Class room Santa will spend time with each family and have a special present for the children who have been good all year round! Sit back and soak up the Christmas atmosphere while the children enjoy a cup of hot chocolate in our restaurant after their Christmas adventure.

    Don’t miss the opportunity to take a picture on Santa's sleigh and treasure those magical moments forever. Rathwood Santa Adventure is an exciting Christmas Tradition.

  • Do I need a ticket for a baby?

    Yes, all children and babies regardless of age must have a ticket. The baby will receive a present from Santa and can take part in the full Santa experience. This complies with health and safety practices and is a requirement of our insurance company.

  • How long is the Santa Experience Event?

    The Santa experience will take 1 hour. Your Start time will be stated on your ticket. Please arrive at least 30mins before your visit to receive your passes and gain free entry into our elves workshop. Please allow sufficient time for unforeseen delays (e.g. weather, traffic delays etc.)

  • What do I need to bring with me for the Santa Event?

    You will need: your printed ticket, dress appropriately (this is both an indoor and outdoor event), please note no buggies are allowed during the event. Video recording equipment of any kind is not allowed on the Santa visit as there will be other children present.

  • Is the Rathwood Santa event indoor or outdoor event?

    The event is both an indoor and outdoor event, so please dress appropriately for our unpredictable Irish weather!

  • I entered details incorrectly when I made a booking, how do I change them?

    Please log back into www.santatrain.ie. In the Visitor Portal type in your email address & ticket ref no. (this can be found on the top of your e-ticket) to amend any details.

  • Will a professional photo be taken with Santa?

    A professional photo won’t be taken with Santa; however you can get a professional photo taken on Santa’s Sleigh before or after your visit. Video cameras in any shape or form are not allowed. Click here

  • What are Rathwood's opening times during the Santa Season?

    Rathwood is open 7 days a week. (These are the Christmas opening times) Click here

  • Do I need to pre-book or can I just buy tickets when I arrive at Rathwood?

    No, tickets must be purchased in advance and are available through our website from September 1st. Please note, due to the amount of bookings taken daily we are unable to take bookings over the phone.

  • I don't have a computer, how do I make a booking?

    If you do not have a computer to make a booking, you can come to Rathwood's Reception in person to book your event any day after September 1st. You will need a laser, debit or credit card to pay for your ticket. Please note, due to the volume of bookings made daily we cannot take bookings over the phone.

  • Can I book a group of people on the Santa train?

    Yes, you can book in a group of people on the train. Simply follow the normal booking steps on the booking page. Schools, Crèches and all Groups have to book and pay online this way. Please note that you need at least one adult and one child on each booking. Please make sure that all of your group are able to attend on your chosen date as tickets cannot be moved or split. Each family will see Santa separately down in the Forest.